Panda Express Reviews

Based on 568 customer reviews from our shopper community, Panda Express’s overall rating is 3.01 out of 5 stars and 66% of reviewers recommend this brand. Detailed ratings are also provided below to help you learn more about this brand. 43% of reviewers consider Panda Express overall a good value option, based on a rating of 2.43 from 53 votes. The most common issues with Panda Express are around Shipping & Delivery, Return Policy, Customer Service and Price & Quality based on a rating of 1.76, 1.80, 2.17 and 2.16.

3.0

568 Reviews

Overall Rating

5 Stars

110

4 Stars

152

3 Stars

113

2 Stars

21

1 Star

172

Good Value

2.4

Price & Quality

2.2

Shipping & Delivery

1.8

Customer Service

2.2

Return Policy

1.8

All Reviews (568)
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Armando.Gutierrez
May 10, 2023
"Panda #2623"
Long wait for basic item such as chow Mein at dinner hours 5:19pm, rude service, useless manager :( you would think such a busy branch would be friendlier and more prepped for dinner rush. Rude
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Bernice.Brewer
May 04, 2023
"Food tasting like is been there all day not fresh"
Ok I don't do reviews but I am so upset I had too order online Tuesday around 8 pm send Hubby to pick it up only 10 minutes away food was cold and not fresh sweet fire chicken steal hard and dry call the store to complain they apologize and say yes coming anytime and we will redo your other for free ok Thursday decide to going manager was not in so I speak to one of the associates who call some one else ask for my name already I could fell attitude I give her my name she go to the office and come back ok we don't have one of the items you other you got to wait 15 min they making it wait wait wait more Thames 30 min them when she was going to make the plate was no Chow Mein wait again another 20 min she go to make the plates I realize the chicken look dry and steal again so I ask can't I change the item yes but I will have to charge you extra I say ok she charge me 3 dollar when is only 1.25 to add Shrimp dint give me the chicken on topped with a extra charge and attitude this is the Land Star Location customer service really SUCKS
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greenostrich308
May 02, 2023
"Now an over priced "vegetarian" restaurant since you don't get much meat anymore"
Every location employees aren't nice they don't care and never smile or friendly. They stopped letting you sample which is bd because they are never consistency in the cooking and meat so you have to try it if it's good that time that place. They are getting lazier about chopping their veggies so they are big and bulky and most every dish is full of veggies with maybe 5 pieces of chewy chicken. The place is a rip off and they raised their prices to dine in real Chinese restaurant prices... it's a shame I used to avidly eat here all around the us since the 1990's it's at the point where it's just north worth it anymore. They chain should close down. Because I don't see them caring or making it good or with it again.
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blueduck279
April 29, 2023
"Black pepper chicken!"
Please bring back black pepper chicken! Please? Was the best! And service has gone way down hill! Bring back black pepper chicken!
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FranklinGomez
April 29, 2023
"Ripped off first visit"
New opening Panda Express 5270 US hwy 98 South Lakeland, Florida. Asked about my sides, she told me the beans were in the bottom of the Beef and broccoli. And they weren't in there. I wanted lowmain noodles in the other order, she had to put them in as I waited in the drive through. Not Happy not worth it if they don't care to give you what you pay for.
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EddieCunningham
April 27, 2023
"New Braunfels Tx next to whataburger."
New Braunfels Tx next to whataburger.
Highly recommended
Fresh Daily
If someone rates it without a good reason it is bs
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LeePerkins
April 22, 2023
"Disappointed"
I ordered the new sizzling shrimp as an entree for my plate meal and I got 3 shrimp...three! Mostly veges with it...rediculous. AND I had to pay extra for the shrimp because it is a premium item...Really Disappointed...Long wait too
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SteveLewis
April 21, 2023
"Useless restaurant"
Useless restaurant‼️‼️ Fraud‼️. They paid Uber eat to put them as number one gold member so they can scam customers. We ordered through Uber eat and found out the restaurant is in Portsmouth and we’re in Southampton, we tried to cancel immediately and couldn’t find a cancel feature. We called the restaurant and the person who picked waited for me to finish talking then said ‘I don’t speak English’ seriously? A restaurant customer service can not speak English, a restaurant Uber eat listed as number one? This is FRAUD. It is impossible for me to pick up that order. I want my money back. You can’t open a restaurant and claim you can’t speak English then defraud people. Such a shame. Give me my money back
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ErinNewman
April 19, 2023
"Waited 20 minutes"
I ordered food at the Noblesville Panda Express, in person, to go, on April 19th. What I ordered would need to be made because they were out, so I waited. After about 10 minutes they served guests who came in after me, who were dining in, the entree I was waiting for. They told me there wasn't enough for me and they'd need to make more. I said why did you serve it to guests who ordered after me and she simply ignored my question and said they could give me something else. I replied, I want what I ordered and had to wait a total of more than 20 minutes before getting my order. Not even an apology. Extremely poor management and I believe she was the manager! Do better.
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goldensnake794
April 19, 2023
"Not enough food for the price"
They charge you all this money but don't give you the food you pay for they don't fill all the way like they told to do that we want our money's worth stop cheating us
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yellowmouse398
April 17, 2023
"Not great"
The orange chicken was dry and very tough the teriyaki chicken was a hunk of fat with chicken skin, nasty, the rice had no flavor. Should have been 3.00 for the meal after cutting all the blubber, and fat and skin off the chicken which left me with a Tbs of chicken. Won't be returning!
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Walter.Ford
April 15, 2023
"They burned my noodles and orange chicken what a disgrace"
They burned everything and I am very mad I'm so going too sue them what a disgrace I'm never buying food from them
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Tomothy.Harrison
April 15, 2023
"Uncooked noodles"
Hiram ga restaurant today handed me uncooked noodles and besides the girl had an attitude on top of it. It was hard uncooked noodles. Shame on you people
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ticklishpeacock974
April 14, 2023
"DONT"
I ate In Nora Plaza plaza. If I were Chinese I would be pissed off. This is not Chinese food. He barely passes for Edible food. I ate there and got sick. I have the orange chicken and fried rice. Don’t do it. You’d be better off grabbing your lunch from my trash compactor.

I will Realize Mngt Doesn’t read this and Doesn’t care else wouldn’t have continued bad reviews.
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Mccrorie87
April 14, 2023
"Got charged extra for 5 shrimp...what a rip off."
This business on Power and Mckellips in Mesa sucks! I wont be back to this lousy restaraunt. They ran out of soy sauce as well.

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Questions & Answers
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How easy is it to get a hold of customer service at panda express?

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KristinWard
July 02, 2020

“Beware of ordering gift cards online from Panda Express. They say they ship in 3-5 days, but when you call asking where your card is, they tell you it takes 15 days. On day 15 they say to call back for a refund, but when you do, they won't give you one. They direct you back to the website contact form, which will not submit.”

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